TERMS & CONDITIONS

General Terms of Use and Customer Terms and Conditions  

Welcome to Sage and Stars! This website, www.sageandstarsclothing.com (referred to as our “Site”), is a platform for purchasing nightwear designed, produced and supplied by Sage and Stars LTD. A  platform to enable people to purchase (the “Customer”) handmade, British made, sustainable clothing created and supplied by Sage and Stars LTD (the “Business”).

Here you’ll find the terms and conditions that apply to:

1.     Your use of our Site (see Part 1 – General Terms of Use). These apply to anyone that uses this Site, whether you are registered as a Customer or are an unregistered user; and

2.     Your purchase (see Part 2 - Customer Terms and Conditions ). These apply to anyone that purchases a Sage and Stars LTD product via this Site as a Customer.

 

Please read these terms and conditions carefully before using our Site. By using our Site, you confirm that you accept these terms and conditions and that you agree to comply with them. If you do not agree to these terms, you must not use our Site. We recommend that you print a copy of these terms for future reference.

 

Part 1 – General Terms of Use

General Terms of Use applies to a user of this Site, whether you are a Customer or an unregistered user (referred to as “you” or “your”).

 

WHO WE ARE AND HOW TO CONTACT US

We are Sage and Stars Ltd, a company registered in England and Wales with company number 11079072 and our registered office address at 20-22 Wenlock Road, London N1 7GU (referred to as “we”, “our” or “us”).

To contact us, please email hello@sageandstarsclothing.com or message via our facebook page

 

TERMS THAT APPLY TO YOU

These General Terms of Use refer to the following additional terms, which also apply to your use of our Site:

·         Our Customer Terms and Conditions, (part 2) which apply if you are a Customer;

·         Our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our Site, you consent to such processing and you promise that all data provided by you is accurate.

·         Our Cookie Policy which sets out information about the cookies on our Site.

These documents are, together, referred to as the “Terms”.

 

REGISTRATION AND YOUR ACCOUNT

By making a purchase and therefore registering for an account with us, you promise that:

all information provided by you for the purposes of registering with us is accurate and complete; and

you are aged 18 years or over.

We may refuse your request to purchase at our discretion. If we accept your purchase and payment, we will confirm this by sending you an email to the email address provided on your application form.

We may temporarily or permanently withdraw your right to use our Site (including disabling or deleting your account) if in our reasonable opinion you have failed to comply with any of these Terms.

 

PAYMENT

Payments for purchases are made via our third party payment provider (Stripe), these terms and conditions will apply to any payments made on our Site and we recommend that you read the applicable terms and conditions before making any payments.

 

AVAILABILITY AND ACCESS

We do not guarantee that our Site, or any content on it, will always be available, fault-free or uninterrupted, nor do we guarantee that our Site will be secure and free from bugs or viruses (you should use your own virus protection software). We may suspend or withdraw or restrict the availability of all or any part of our Site for maintenance or upgrades or for business and operational reasons.

Although we make reasonable efforts to update the information on our Site, we make no representations, warranties or guarantees, whether express or implied, that the content on our Site is accurate, complete or up to date.

Where our Site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites.

 

ACCEPTABLE USE

You may use our Site only for lawful purposes.  You may not use our Site:

·         in any way that breaches any applicable local, national or international law or regulation;

·         in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect; or

·         to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).

You must not misuse our Site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site. You must not attack our Site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately.

 

CONTENT ON OUR SITE AND SOCIAL MEDIA

Our Site and authorised social media account (“Socials”) contain some content uploaded by Sage and Stars LTD. This content has been verified and approved by us. If you wish to complain about any content on this Site, please contact us on the details above.

The following content standards apply to any material that Customers, non-Customers and suppliers contribute to our Site and Socials (“Contributions”), and any services associated with it. These terms of sue are an agreement that any Contribution complies with those standards.

Contributions must:

·         be accurate (where they state facts);

·         be genuinely held (where they state opinions); and

·         comply with applicable law in the UK and in any country from which they are posted.

Contributions must not:

·         contain any material which is defamatory of any person, promotes discrimination of any kind or which is obscene, offensive, hateful or inflammatory;

·         infringe any copyright, trade mark or any other rights of any third party;

·         be likely to deceive any person; or

·         promote any illegal activity or advocate, promote or assist any unlawful act.

Any content you share on Sage and Stars LTD Socials will be considered non-confidential and non-proprietary and we have the right to use, copy, distribute for any purpose. We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our Site breaches that third parties’ rights.

We will determine in our discretion whether there has been a breach of these content standards. Where there has been a breach, we may take any action that we deem appropriate, including but not limited to removing any content you upload to our and not limited to our social media sites and review sites, temporary or permanent withdrawal of your right to use our Site or legal action. We exclude liability for any actions taken in response to your failure to comply with these content standards.

 

INTELLECTUAL PROPERTY RIGHTS

We are the owner or the licensee of all intellectual property rights in our Site, and the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You must not use any part of the content on our Site for commercial purposes without obtaining a licence to do so from us or our licensors.

 

Part 2 – Customer Terms and Conditions

 

LIMITATION OF LIABILITY

In no event shall Sage and Stars LTD, and (where applicable) it’s owners, board members, shareholders, employees, suppliers be liable for any damages whatsoever. Including, but not limited to, all damages whether they are described as direct, indirect, general, special, compensatory, consequential, and/or incidental, arising out of or relating to the conduct of you or anyone else in connection with the use of this Site, Sage and Stars LTD products and any packaging associated with the products, or this agreement, including without limitation, lost profits, bodily injury, emotional distress, or any special, incidental or consequential damages.

This does not affect your statutory rights to return faulty or damaged goods in exchange for a refund. Please see our Returns Policy for further information.

 

ACCEPTANCE OF YOUR ORDER

When you use our Site to place an order for a Sage and Stars LTD product, this is then perceived as an offer to purchase goods in exchange for money and for the products to be therefore owned and used for personal usage. Sage and Stars LTD will try to ensure that our service levels are high quality and your product is delivered in a timely manner, in order to meet this commitment Sage and Stars LTD will be storing the Customer personal details, including but not limited to website activity, payment details, email address and delivery address to therefore obtain bank authorisation for payment. This may include security checks, data handling and storage plus the sharing of details with accredited banking associations. The acceptance of your order and all actions forthwith will be kept in line with our Privacy Policy.

It may be necessary, in order to prevent any fraudulent activity, to use the services of fraud prevention organisations, in which case there maybe a need to conduct Customer credit checks or for Sage and Stars LTD to call via phone or contact the Customer via email for further details and clarification.

We reserve the right not to accept a Customer order for any reason whatsoever, including, but not limited to, payment problems, product availability and product price or description error.

 

FEEDBACK

If you have any comments or would like to give us some feedback, please contact us on the details above. We may contact you to discuss your feedback or investigate any complaints. We will take action as we deem necessary, if any at all.

 

CHANGES TO THESE TERMS

We amend these Terms from time to time. Please check back frequently to ensure you understand the Terms that apply at the time you use this Site.

 

GOVERNING LAW AND JURISDICTION

These Terms are governed by English law and you can bring legal proceedings in the English courts. If you live in Scotland you can bring legal proceedings in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in either the Northern Irish or the English courts.

 

ORDERS

As a Customer, you are able to place orders on our Site for Sage and Stars LTD clothing (an “Order”). When you place an Order, we will email you notifying you that your Order has been received and passed on to Sage and Stars LTD. This doesn’t mean your Order has been accepted.

As a Customer order is deemed accepted upon Sage and Stars LTD notifying the Customer, via the contact details provided by the Customer, that the Business has accepted the Order. At this point, a contract will come into existence between the Customer and the Business.

It is imperative the you provide the correct contact details for Sage and Stars LTD to ensure a satisfactory customer service level, specifically an email address, as this is how the Business will communicate with you about your Order.

 

CANCELLATION

Orders cannot be cancelled once the contract has come into existence and therefore the Customer must refer to the Returns Policy in order to send the unworn, undamaged item back to Sage and Stars LTD with a request for a refund, in line with the Returns Policy.

 

PICTURES ON OUR SITE AND YOUR PRODUCT

The images of Sage and Stars LTD on our Site are for illustrative purposes only. Products may portray a slightly different colour, shape, size, pigmentation displayed on our Site than to the naked eye. This is not a reasonable consideration for a refund and Sage and Stars LTD reserve all rights to refund based on this term of use.

 

DELIVERY AND COLLECTION

Sage and Stars LTD will specify whether it is able to deliver your Order. On acceptance of your Order, it is the responsibility Sage and Stars LTD to communicate via the email address (as a primary means of communication) and other contact details, if necessary, to arrange delivery via a trusted courier.